Privacy Policy

Introduction

Castle Rock Appliance Service ("we," "our," or "us") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website at subzerocastlerock.com, contact us by phone at (720) 903-1006, or engage our premium appliance repair services in Castle Rock, Douglas County, and the surrounding Palmer Divide communities. By using our website or services, you consent to the practices described in this policy.

Information We Collect

We may collect the following categories of personal information:

• Contact Information: Name, email address, phone number, and physical address when you request a repair appointment, submit a contact form, or call our Castle Rock office.
• Service Information: Details about your appliances, including brand, model number, serial number, and the nature of the repair needed. This information helps our brand-knowledgeable technicians prepare for your service call.
• Scheduling Information: Preferred appointment dates, times, and any access instructions for your Douglas County property.
• Payment Information: Credit or debit card numbers, billing addresses, and transaction details processed through our secure payment systems.
• Website Usage Data: IP address, browser type, device information, pages visited, time spent on pages, and referring URLs collected through cookies and similar tracking technologies.
• Communications: Records of phone calls, emails, text messages, and online chat interactions related to your service requests.

How We Use Your Information

We use the information we collect to:

• Schedule and perform premium appliance repair services at your Castle Rock or Douglas County home.
• Communicate with you about your service appointment, repair status, and follow-up care.
• Process payments and maintain financial records.
• Maintain service history records to provide better future support for your specific appliances.
• Improve our website, services, and customer experience.
• Send relevant service reminders, maintenance tips specific to Palmer Divide altitude conditions, and promotional offers if you have opted in to receive them.
• Comply with legal obligations and protect our rights.

Information Sharing

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information with trusted service providers who assist us in operating our business, such as payment processors, scheduling software providers, and parts suppliers, but only to the extent necessary to provide our services. We may also disclose information when required by law, to protect our rights, or to prevent fraud or safety issues.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand how visitors interact with our pages. You can control cookie preferences through your browser settings. Disabling cookies may limit certain functionality of our website but will not affect your ability to contact us for appliance repair service.

Data Security

We implement industry-standard security measures to protect your personal information from improper access, alteration, disclosure, or destruction. These measures include encrypted data transmission, secure server infrastructure, access controls, and regular security assessments. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services, maintain accurate business records, comply with legal obligations, and resolve disputes. Service history records may be retained longer to provide you with better support on future repair calls to your Castle Rock home.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• The right to access and receive a copy of your personal data.
• The right to request correction of inaccurate information.
• The right to request deletion of your personal data, subject to legal retention requirements.
• The right to opt out of marketing communications at any time.
• The right to lodge a complaint with a data protection authority.

To exercise any of these rights, contact us at (720) 903-1006 or through our website.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party site you visit.

Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact Castle Rock Appliance Service at (720) 903-1006. We are available Monday through Saturday, 07:00 to 19:00.